El Campo City

Meeting Topic
No Action Required
Nov 26, 2018 6:30 PM

Credit Card Fees


Department:City CouncilSponsors:


  1. Printout


This item will allow Council to evaluate options on credit card fees.  Currently, all customers pay a minimum $3.00 fee or 2.95%, which ever is greater, for all transactions at City Hall and the Aquatic Center.  Customers pay a $1.50 fee to pay their utility bill online. 


Several cities do not charge for credit card fees, rather structure their fees to include the processing that is incurred by credit card payments. 


In fiscal year 2018, the City received $1,213,087 in payments via credit cards.  Should the City have not charged the fee, the City would have paid approximately $23,700 in credit card fees.  For fiscal year 2017, the total collected in payments via credit cards was $1,014,630 and the customers paid $20,171 in credit card fees.


There are significant advantages to receiving payments through credit cards:

1.  Credit card payments increase security - customers will not be held for fraudulent charges and neither will the City

2.  Credit cards greatly improve customer service - 8 in 10 people carry less than $50 in cash on a given day.  This means our customers have to make trips to the ATM or bring a checkbook to avoid the processing fee.

3.  Credit cards allow for the onmichannel approach - paying remotely either through the website, a kiosk or an app.


This was discussed with the Finance Committee and they were in favor or presenting to the City Council for consideration.


Staff recommends restructuring the fee schedule to include credit card processing fees in all fees rather than charging a surcharge for credit cards.

Meeting History

Nov 26, 2018 6:30 PM  City Council Regular Meeting

After a brief discussion and comment from Edwin Gangl of 1407 Yupon Street, stating that he pays his utility bill every month with a check and doesn't feel he should be penalized for those that choose to pay by credit card or other means. He wants it left as it.

Council in Unanimous agreement to take no action and leave the fee structure as is.